Do I have to be home for my booking? How do I let the cleaner in if I am not home?

If you cannot be home for your booking, that’s perfectly fine. You can leave your key with your neighbour or hide it – whatever suits you!

Once you’ve made up your mind, you can leave instructions for the cleaner in the additional notes section of the checkout process. If anything changes, you can edit your instructions via your client dashboard.

Please note that if you leave your keys with the cleaner, HomeHello will not be responsible for any issues.

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